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When can I expect my order?

Most of our customers receive their packages within 6–15 business days. We take 1–3 business days to carefully hand-pack and verify your order before it ships.

How do I keep an eye on my package?

Once your order ships, we will send you a tracking number via email. It usually takes 24–72 hours for the carrier to update the tracking link with the latest status.

Do you ship outside the USA?

Currently, we focus exclusively on our customers within the United States. We do not offer international shipping at this time.

Payments & Billing

What ways can I pay?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and PayPal.

What currency will I be charged in?

All orders are processed in USD ($).

My payment did not go through — help!

Usually, this is a quick fix. Double-check that your billing address matches your card's records, or try a different payment method.

Returns & Exchanges

What is your return policy?

You have 30 days from the delivery date to request a return. Items must be unused and in original packaging.

How do I start a return or exchange?

Email us at support@lenili.com with your order number.

Are there any hidden fees for returns?

None at all. We do not charge restocking fees. You are only responsible for the return shipping cost if you changed your mind.

Troubleshooting Issues

My tracking says "Delivered," but it is not here.

Please wait 24–48 hours as carriers sometimes scan packages early. Check with neighbors or your building office first.

I received the wrong item — what now?

Please send a photo of the item you received to support@lenili.com along with your order number.

Get In Touch: Lenili | support@lenili.com | +1 813-726-7493 | Mon–Sun 8AM–6PM EST | 11829 Winterset Cove Dr, Riverview, FL 33579

About Lenili

Welcome to Lenili, where modern design meets everyday comfort.

Lenili is a U.S.-based brand founded by a group of designers and innovators with a shared mission: to provide effortless, high-quality essentials.

Our Story

It all began with a simple need for versatility. We wanted pieces that allow you to stay comfortable, confident, and prepared while moving through active, everyday life.

Our Commitment

Premium Quality: We use thoughtfully selected, durable materials designed to stand the test of time.
Modern Simplicity: We believe in uncomplicated, timeless designs that complement your life.
Customer-First Experience: We provide a stress-free shopping experience with free shipping, easy returns, and responsive, human support.

Contact Us - Lenili

We're here to help! If you have any questions about your order, our products, or our policies, please don't hesitate to reach out.

Store Information

Store Name: Lenili | Website: www.lenili.com | Customer Support Hours: 8:00 AM – 6:00 PM EST (Monday – Sunday)

Contact Information

Email: support@lenili.com | Phone: +1 813-726-7493 | Address: 11829 Winterset Cove Dr, Riverview, FL 33579

We aim to respond to all inquiries within 12 hours during business days.

For Order Issues: If you are contacting us about an existing order, please include your order number to help us assist you faster.

Track My Order - Lenili

Enter your order number and the email address used at checkout to view your shipment status.

Need help? Contact us at support@lenili.com or call +1 813-726-7493.

Privacy Policy - Lenili

Last Updated: February 2026

At Lenili, we value your privacy. This Privacy Policy explains how we collect, use, maintain, and protect your information when you interact with our website or make a purchase. By using www.lenili.com, you agree to the practices described in this policy.

Information We Collect

Personal Information: Name, email address, billing and shipping addresses, and phone number.
Payment Information: Securely processed through third-party providers.
Automatically Collected Information: IP address, device and browser type, pages visited.

How We Use Your Information

Process and deliver your orders.
Send order confirmations and shipping updates.
Provide customer support.
Prevent fraudulent transactions.
Send marketing communications only with your consent.

Cookies & Tracking Technology

We use cookies to remember items in your shopping cart, save user preferences, monitor analytics, and deliver personalized advertisements.

Sharing of Information

We share information with shipping carriers, payment processors, and analytics providers. Lenili does not sell your personal data to third parties.

Your Rights

Request access to, corrections of, or deletion of your personal data. Opt out of marketing communications.

Contact: Lenili | support@lenili.com | +1 813-726-7493 | 11829 Winterset Cove Dr, Riverview, FL 33579

Billing Terms & Conditions - Lenili

Last Updated: February 2026

By placing an order on www.lenili.com, you agree to the following billing terms and conditions.

Secure Payment Methods

Credit/Debit Cards (Visa, MasterCard, American Express, Discover), Digital Wallets (Apple Pay, Google Pay), PayPal.

Order Authorization and Charging

Your payment method will be validated for accuracy and available funds. Your account will be charged immediately upon completing checkout.

Pricing and Taxes

All prices in USD. Sales tax applied where required by law. Once an order is placed, the price is locked.

Order Cancellations

Contact support@lenili.com. Before processing: full refund. After processing or shipment: follow Returns & Exchanges Policy.

Contact: Lenili | support@lenili.com | +1 813-726-7493 | 11829 Winterset Cove Dr, Riverview, FL 33579

Shipping & Delivery - Lenili

Last Updated: February 2026

At Lenili, we offer free shipping on all orders within the United States. We do not offer international shipping at this time.

Delivery Times

Order Cutoff Time: 5:00 PM Eastern Time (ET).
Order Handling Time: 1 to 3 business days.
Transit Time: 5 to 12 business days.
Estimated Total Delivery Time: 6 to 15 business days.

Carrier Services

USPS, UPS, FedEx, and other regional carriers.

Shipping Costs

Free Shipping: All orders qualify with no minimum purchase required.

Delivery Issues

Contact our customer support team immediately for delays or lost packages.

Contact: Lenili | support@lenili.com | +1 813-726-7493 | 11829 Winterset Cove Dr, Riverview, FL 33579

Shipping & Delivery - Lenili

Free shipping on all U.S. orders. Handling: 1–3 business days. Transit: 5–12 business days. Total: 6–15 business days. Contact: support@lenili.com

Returns & Exchanges - Lenili

Last Updated: February 2026

Your satisfaction is our priority. 30-day return window from receiving your order.

Conditions

Items must be unused, in original condition, and returned in original packaging.

Return Costs

Damaged or Wrong Items: No cost to you. Lenili covers return shipping.
Customer Remorse: You are responsible for return shipping cost.
Restocking Fee: None.

Refund Process

Refund processed within 7 business days after inspection. Allow additional 7 business days for funds to appear.

Contact: Lenili | support@lenili.com | +1 813-726-7493 | 11829 Winterset Cove Dr, Riverview, FL 33579

Do Not Sell My Personal Information - Lenili

Last Updated: February 2026

Lenili does not sell your personal data to third parties. We may share limited information with trusted service providers (payment processors, shipping partners, analytics providers).

Information That May Be Collected

Name, email address, phone number
Billing and shipping addresses
IP address and device information
Shopping activity on our website

How to Submit a Request

Email support@lenili.com with your full name, email address, and relevant order information.

Non-Discrimination

Lenili will never discriminate against you for exercising your privacy rights.

Contact: Lenili | support@lenili.com | +1 813-726-7493 | 11829 Winterset Cove Dr, Riverview, FL 33579

Terms of Service - Lenili

Last Updated: February 2026

By accessing or purchasing from www.lenili.com, you agree to comply with these terms.

Eligibility & Website Use

Must be 18+ or have guardian permission. Use for personal and lawful purposes only.

Products, Pricing & Availability

Products offered exclusively online. We may adjust pricing, modify descriptions, limit orders, or discontinue products.

Orders & Payment

By completing checkout, you confirm all information is accurate and authorize Lenili to charge your selected payment method.

Ownership & Intellectual Property

All website content is property of Lenili and protected by applicable copyright and trademark laws.

Liability Limits

Lenili is not liable for loss of profits, carrier delays, improper product use, or indirect damages.

Applicable Law

Governed by the laws of the State of Florida, United States.

Contact: Lenili | support@lenili.com | +1 813-726-7493 | 11829 Winterset Cove Dr, Riverview, FL 33579